sales and service

A key part of TP Group's strategy since 2004 has been the progressive integration of sales and service functions for both the fixed-line and the mobile business. In this way, we are leveraging the potential of the Group to optimise costs, grow top line and improve the customer experience.

A single IT platform is now in place across the whole of TP Group. Back-office processes such as billing and collection have been streamlined and simplified. From the customer's point of view, a single web portal now gives access to essential services such as product information and ordering; account balances and order status; and fault reporting or complaints. Fixed-line, broadband and mobile all share the same portal, resulting in efficiency savings for TP Group and a seamless experience for the customer.

At the end of 2007, TP customer satisfaction (% of customers surveyed) stood at 62%, compared to 58% at the end of 2006.